Privacy policy

Privacy Policy – Absolute Coldroom Ltd

This Privacy Policy explains how Absolute Coldroom Ltd (“we”, “us”, “our”) collects, uses and protects your personal information when you visit or make a purchase from www.absolutecoldroom.co.uk (the “Site”).

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We collect the following types of personal information:

a) Information you provide to us
When you place an order, contact us, or create an account, we may collect:

  • Name

  • Company name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Payment details (processed securely by third-party providers)

b) Automatically collected information
When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Time zone and location data

  • Pages viewed and products accessed

  • Referring website or search terms

  • Cookie and device information

This information helps us understand how our site is used and improve performance.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders

  • Communicate with you about your orders or enquiries

  • Provide customer support

  • Arrange delivery and invoicing

  • Improve and optimise our website

  • Comply with legal and accounting obligations

  • Prevent fraud and misuse of our services

3. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Contractual necessity – to fulfil orders and services

  • Legitimate interests – to operate and improve our business

  • Legal obligation – for accounting, tax, and regulatory purposes

  • Consent – where explicitly provided (e.g. marketing emails)

4. Sharing Your Information

We only share your information where necessary, including with:

  • Payment processors (e.g. Shopify Payments, Stripe, PayPal)

  • Delivery and courier companies

  • IT and website service providers

  • Accountants or legal advisers where required by law

We do not sell your personal data.

5. Cookies

Our website uses cookies to:

  • Enable core site functionality

  • Analyse website traffic and performance

  • Improve user experience

You can manage or disable cookies via your browser settings.
For more information, please see our Cookie Policy (if applicable).

6. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil orders and provide services

  • Meet legal, accounting, or tax obligations

  • Resolve disputes

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (where legally permitted)

  • Object to or restrict certain processing

  • Request data portability

To exercise any of these rights, please contact us using the details below.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, or alteration.

Payment information is handled securely by third-party payment providers and is not stored on our servers.

9. International Transfers

Some of our service providers (such as Shopify) may process data outside the UK. Where this occurs, appropriate safeguards are in place to ensure your data remains protected.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our business practices. The latest version will always be available on our website.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Absolute Coldroom Ltd
Unit 4 Ashfield Works
Otley, Leeds
LS21 3BA

Email: accounts@absolutecoldroom.co.uk
Website: www.absolutecoldroom.co.uk