Return Policy

1. When you return a Product to us because you have canceled the Contract within the statutory seven-day cooling-off period, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you gave us notice of your cancellation. In such a case, we will refund the price of the Product in full. However, you will be responsible for the cost of returning the Product to us or us collecting it from you.

2. Products cannot be returned to us because they are unsuitable after the seven-day cooling off period referred to above unless we agree. If we agree that a Product may be returned, it must be returned in perfect condition and in the original packaging. Returned products will be liable for a charge of 20% of their value to compensate us for restocking and time incurred.

3. If you believe that any of our Products are of an unsatisfactory quality, please immediately contact us by email: info@absolutecoldroom.co.uk. Please also send us photographs of any alleged defects so that we may assess the situation.

4. We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.